Return & Refund Policy – Flax Cart

Welcome to Flax Cart. We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged, defective, or incorrect.
• The item is unused, unworn, and in its original condition.
• All original tags, packaging, accessories, and invoices are included.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Personal care and hygiene products
• Underwear and intimate apparel
• Food and perishable items
• Gift cards and digital products
• Clearance or final sale items

3. Return Process

To initiate a return:

1. Contact our customer support within 7 days of delivery.
2. Provide your order number and clear photos of the item (if damaged or incorrect).
3. Our team will review your request and provide return instructions.

4. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

If you receive a defective, damaged, or incorrect item, we will offer:

• A replacement (subject to stock availability), or
• A full refund.

6. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

7. Shipping Costs for Returns

• If the return is due to a Flax Cart error (wrong or defective item), Flax Cart will cover the return shipping cost.
• For customer preference returns, return shipping costs may be deducted from the refund amount.

8. Contact Us

For any return, refund, or exchange inquiries, please contact us:

Flax Cart Customer Support
Email: support@flaxcart.com
Website: Flax Cart

By placing an order with Flax Cart, you agree to this Return & Refund Policy